Use Zendesk from Claude
Add the Zendesk connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorZendesk
Zendesk integration for Claude and Codex
Create a Zendesk connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategorySales & CRM
PackB2B SaaS
Use Zendesk from Codex
Add the Zendesk connection to a Space that runs Codex, then use it from every channel in that Space.
Use Zendesk from Sidekick
Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.
Sales & CRM
What the Zendesk connector can do
Support teams use Zendesk to run tickets, chat, and a help center. In type.com, a Zendesk connection gives Claude helper actions for support operations: previewing what a macro would do to a ticket before anyone applies it, finding users or problem tickets by partial text, checking a brand's custom domain setup, and counting deleted users. Support leads review the results in a shared thread.
One connection, many Spaces
Connect Zendesk once, then decide which Spaces can use it in threads, skills, automations, and coding work.
What teams do with Zendesk in type.com
Test a macro safely
See exactly how a macro would change a ticket's fields and reply before an agent applies it, which helps when updating macro libraries.
Preview the 'Refund approved' Zendesk macro on ticket 48211 and show me the fields and comment it would set.
Link incidents to a known problem
Find the right problem ticket by typing part of its subject, so new incident tickets get tied to the existing issue.
Autocomplete Zendesk problems matching 'login timeout' and tell me which problem ticket new reports should link to.
Check a help center domain
Confirm a brand's custom host mapping is valid after a DNS change, before customers start hitting a broken help center.
Check the host mapping validity for our 'Acme EU' brand in Zendesk after today's DNS update.
Representative actions
- Apply Zendesk Macro Preview
Shows the result of running a macro on a ticket without changing the ticket.
- Autocomplete Problems
Suggests problem tickets that match typed text, for linking incidents to the right issue.
- Autocomplete Users
Finds users whose names start with the text you provide, for quick lookups.
- Check Host Mapping Validity for Existing Brand
Verifies a brand's custom domain mapping and CNAME status, useful after DNS changes.
- Count Deleted Users
Returns how many users have been deleted, handy for account hygiene and compliance checks.
Representative triggers
- New User Created
Triggered when a new user is created in Zendesk.
- New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connection
API and auth details
Zendesk provides REST APIs across Support, Guide, Chat, Talk, Sell, Sunshine, apps, and admin workflows for tickets, users, organizations, articles, conversations, searches, and related service data.
- Source
- type.com catalog metadata
- Auth schemes
- OAuth, Basic auth
- Base URL
- https://{subdomain}.zendesk.com/api/v2
- API reference
- https://developer.zendesk.com/api-reference/
- Official site
- https://www.zendesk.com/
- Connection test
- /users/me.json
FAQ
Questions people ask before connecting Zendesk
What can Claude do with Zendesk in type.com?
Claude can preview macros on tickets, autocomplete users and problem tickets, check brand host mappings, and count deleted users. Support teams ask in a thread and see the same results.
How does Zendesk authentication work?
You can sign in with OAuth or use basic credentials for your Zendesk account. Admins add the connection once and share it only with the Spaces that handle support work.
Can the agent react to new Zendesk tickets?
Zendesk lists triggers for new tickets and new users. You can also create a type.com automation that runs on a schedule, for example a daily check of brand host mappings.
Is this the same as a Zendesk MCP server?
Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
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