Gorgias integration for Claude and Codex

Create a Gorgias connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.

Get started See API details

CategoryCustomer Support

PackE-commerce & Retail

Use Gorgias from Claude

Add the Gorgias connection to a Space that runs Claude, then use it from every channel in that Space.

Use Gorgias from Codex

Add the Gorgias connection to a Space that runs Codex, then use it from every channel in that Space.

Use Gorgias from Sidekick

Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.

Customer Support

What the Gorgias connector can do

Gorgias is a helpdesk built for ecommerce, unifying tickets, customer records, and satisfaction data in one inbox. With Gorgias connected to type.com, a support Space can ask Claude to pull up a ticket, reply to a customer, update a ticket's status, or create a new ticket or customer record from a thread.

One connection, many Spaces

Connect Gorgias once, then decide which Spaces can use it in threads, skills, automations, and coding work.

What teams do with Gorgias in type.com

Draft a reply without switching tools

Pull up a ticket's history and have the agent draft a reply, so the support lead can review before it sends.

Try asking

Get Gorgias ticket 5512 and draft a reply addressing their refund request.

Triage a batch of open tickets

List open tickets filtered by tag or status to see where the queue stands before assigning work.

Try asking

List open Gorgias tickets tagged shipping-delay so I can see how many are waiting.

Log a new customer from an inbound email

Create a customer record in Gorgias when a new person reaches out, so their history starts getting tracked.

Try asking

Create a Gorgias customer record for this new inbound email from sam@newcustomer.com.

Representative actions

Create ticket
Starts a fresh support case for a customer that the team can track and respond to.
List tickets
Retrieves tickets with filters and pagination, useful for triage.
Get ticket
Retrieves a single ticket and its full details by ID.
Reply to ticket
Adds a message or sends a reply on an existing ticket.
Update ticket
Changes a ticket's status, assignee, or tags.
Create customer
Creates a customer record in the helpdesk.

Representative triggers

Ticket created
Fires when a new ticket is created.
Ticket updated
Fires when an existing ticket is modified.
Ticket message created
Fires when a new message is added to a ticket.

Connection

API and auth details

Gorgias's REST API uses HTTP Basic auth (base64 email:apikey) — or OAuth2 Bearer tokens for public apps — at https://{subdomain}.gorgias.com/api to manage tickets, ticket messages, customers, satisfaction surveys, events, and webhook integrations.

Source: Official docs verified 2026-06-17
Auth schemes: Basic auth, OAuth
Base URL: https://{subdomain}.gorgias.com/api
API docs: https://developers.gorgias.com/docs
API reference: https://developers.gorgias.com/reference/introduction
Auth docs: https://developers.gorgias.com/docs/access-tokens-api-keys
Official site: https://www.gorgias.com
Connection test: /account

Official endpoint references

Source links

FAQ

Questions people ask before connecting Gorgias

Can Claude reply to Gorgias tickets?

Yes. Once Gorgias is connected to a Space, Claude can draft and send replies, create or update tickets, and create customer records from a type.com thread, with the team able to review before anything goes out.

How does type.com authenticate with Gorgias?

Gorgias supports HTTP Basic auth with an email and API key, or OAuth for public apps. An admin sets this up once on the connection and chooses which Spaces can use it.

Can new Gorgias tickets trigger a type.com automation?

Yes. Triggers for a new ticket, an updated ticket, or a new message can kick off a type.com automation that posts a summary to a channel for the team to act on.

Is this the same as a Gorgias MCP server?

Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.

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Pylon

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